SLO Pep Shop — Shipping Policy
October 21, 2026
This policy explains how and when we ship your order. By placing an order on slopepshop.com, you agree to it.
1. Where we ship
We ship to addresses within the United States only. We do not ship internationally.
2. Order processing
We process orders Monday through Friday, excluding major holidays.
- Orders paid by 12:00 PM Pacific time usually ship within 1 business day.
- Orders placed after that time, or on weekends and holidays, begin processing the next business day.
- During high volume or new stock arrivals, processing may take a little longer. We'll email you if your order is delayed more than 3 business days.
3. Shipping rates and carriers
Every order ships for a flat $12.00, regardless of size. Shipping is shown in your cart before checkout and is not taxed. Subscription orders are charged the same $12.00 flat rate with each monthly shipment.
We ship with USPS Priority Mail. Typical delivery is 2–5 business days after your order ships.
Delivery times are carrier estimates, not guarantees. Weather, carrier volume and other events outside our control can cause delays, and we can't refund shipping for carrier delays.
4. Tracking
When your order ships, we'll email you the carrier and tracking number from orders@slopepshop.com. You can also see your order status and tracking on your Account page.
5. Subscriptions
Subscription orders are billed and shipped once a month, on the same date as your first order. Each renewal ships within our normal processing time after payment goes through. To pause, cancel or change a subscription, email us at least 3 business days before your next billing date.
6. Shipping address
Please double-check your shipping address at checkout. We ship to the address you enter and aren't responsible for orders lost or delayed because of an incorrect or incomplete address.
To change the address on an order, email us right away. We can update it only if the order hasn't shipped yet. Once it ships, we can't redirect it.
7. Damaged, incorrect or missing items
If your order arrives damaged, has the wrong items, or is missing something, email us within 3 days of delivery with your order number and photos of the package and contents. We'll review it and make it right under our Returns & Refunds Policy.
8. Lost or stolen packages
- Marked delivered but not received: check with neighbors and your building's mail area, then contact the carrier. If it still hasn't turned up after 2 business days, email us and we'll help you file a claim with the carrier.
- Lost in transit: if tracking shows no movement for 7 business days, email us and we'll open a trace with the carrier.
- Once tracking shows an order delivered to the address provided, we're not responsible for loss or theft.
- Orders of $1,000 or more may require a signature on delivery.
9. Refused or returned shipments
If an order is returned to us because it was refused, unclaimed, or the address was wrong, we'll contact you. We can reship it for another $12.00 shipping charge, or refund the order minus the original shipping.
10. Research use only
All products sold by SLO Pep Shop are for laboratory research use only. They are not for human or animal consumption. You are responsible for knowing and following the laws that apply where your order is delivered.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated, and changes apply to orders placed after that date.
12. Contact us
SLO Scientific LLC, dba SLO Pep Shop
PO Box 12759
San Luis Obispo, California
Email: orders@slopepshop.com
We reply to most emails within one business day.