Privacy Policy
Effective date: September 1, 2026
1. Introduction
SLO Pep Shop (“SLO Pep Shop,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the types of information that may be collected when you visit our website, make a purchase, contact us, or otherwise interact with our services, and describes how that information may be used and disclosed. By using our website, you acknowledge this Policy. Where applicable law requires consent, we will seek that consent separately.
For questions or privacy-related requests, contact us at support@slopepshop.com or SLO Pep Shop, PO Box 12759, San Luis Obispo, California 93406.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. Depending on the website features and services in use, this may include your IP address, browser and device information, internet service provider, date and time of access, pages viewed, referring or exit pages, and interactions with website content. We may use this information to operate and maintain the website, understand general usage patterns, troubleshoot issues, and improve the user experience. We do not assume that automatically collected technical information is always anonymous; in some circumstances, it may be associated with other information.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, or similar technologies to remember preferences, support website functions, understand how visitors use the site, and personalize certain features. The types of technologies used depend on the tools enabled on our website. You may be able to manage or block cookies through your browser settings, although some website features may not work properly if cookies are disabled. Where required by law, we will provide additional choices or consent controls.
4. Personal Information and How We Use It
We may collect information you choose to provide, such as your name, email address, telephone number, billing or shipping details, order and transaction information, customer-service communications, and preferences related to your interactions with us. The information collected will depend on how you use the website and which features you choose to use.
We may use this information to:
- process and fulfill orders and provide customer support;
- communicate about purchases, account activity, service matters, or changes to our policies;
- maintain, secure, troubleshoot, and improve our website and services;
- send promotional messages where permitted and consistent with your choices;
- detect or prevent suspected fraud, misuse, or other activity that may compromise our business or customers; and
- comply with legal obligations and enforce applicable terms.
We may share information with service providers that help us operate our website or business, such as payment processors, hosting providers, order-fulfillment services, customer-support platforms, and communications providers. We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, investigate misuse, or support a business transaction such as a merger or sale of assets. We do not sell personal information for money. Any other sharing or use will be handled in accordance with applicable law and the choices available to you.
5. Email and Marketing Preferences
If you subscribe to marketing emails or otherwise provide the required permission, we may send you news, offers, product information, or other updates. You can opt out of promotional emails at any time by using the unsubscribe link in the message or contacting us at support@slopepshop.com. Even if you opt out of marketing, we may still send non-promotional messages needed to complete a transaction, respond to a request, or provide important service information.
6. SMS and Mobile Messaging
If you separately sign up for SLO Pep Shop text messages, we may send messages consistent with the consent you provide, which may include transactional updates or promotional messages depending on the program. Enrollment in marketing text messages is optional and is not a condition of purchase. Message frequency may vary, and message and data rates may apply.
To stop receiving texts, reply STOP to a message from us. For assistance, reply HELP or contact us at support@slopepshop.com. After you opt out, you may receive a final confirmation message. If you later choose to enroll again, messages may resume in accordance with your new consent. Wireless carriers are not responsible for delayed or undelivered messages.
We do not sell or share mobile numbers or SMS opt-in consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide such information to service providers that deliver our messaging program, subject to appropriate restrictions and applicable law.
7. Third-Party Services and Links
Our website may rely on third-party tools or link to websites operated by others. Those services may collect information under their own privacy policies and practices. We encourage you to review the privacy terms of any third-party site or service you use. This Policy does not govern independent third-party websites or services.
8. Data Security and Retention
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmitting or storing information can be guaranteed to be completely secure, so we cannot promise absolute security. We retain information for as long as reasonably necessary for the purposes described in this Policy, including order processing, recordkeeping, dispute resolution, security, and legal compliance.
9. Your Choices and Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses or disclosures. These rights are subject to applicable legal limits and exceptions. To submit a request, contact support@slopepshop.com. We may need to verify your identity before responding. You can also manage email and SMS marketing preferences using the opt-out methods described above.
10. Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children in circumstances where parental consent is required by law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps.
11. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date shown at the top of this page. Where required by law, we will provide notice or obtain consent for material changes.
12. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact SLO Pep Shop:
Email: support@slopepshop.com
Mailing address: SLO Pep Shop, PO Box 12759, San Luis Obispo, California 93406
Website: slopepshop.com